Deliveries occur on MONDAY and WEDNESDAYS between 9am and 2pm PST
Yes! We offer a Sunday pickup window between Noon- 4pm. Please be mindful when selecting this location. Our team members will be onsite ONLY between the hours listed. If you cannot make that window we offer a wide selection of pickup locations and delivery options that may better fit your schedule.
Nope. As long as there is a safe and cool place for your driver to leave your delivery, then you have nothing to worry about. Your meals must be kept cold, so please provide us with a cooler or refrigeration. We encourage you to refrigerate them as soon as possible.
If you live in a building that requires access for the driver to get in, you MUST be home for delivery. We are not responsible for packages that are delivered to the accurate address but are stolen due to inability to access your home/building. Our drivers photograph where each bag is left so we can ensure accurate delivery. If the bag was delivered to your requested address and was then taken/stolen, Healthy Meals Kitchen is not responsible. That being said, we'll always do our best to remedy any displeasing situation. Please be sure to specify your delivery instructions (access codes, location to leave meals, etc) in your cart notes.
Each week you'll be sent a reminder text. The text will include a unique link. Click the link to place your order. Customize your order. Hit "complete order". You'll have until the "cut-off" time to make changes to your order.
Click Here Click "returning customer, sign in". Enter your cell phone number. You will receive a text message and an email with a verification token. Enter the token. Make your selections!
Log in to your account or click the link that was sent to you via text or email. At the top of the page, you will see "order confirmed" and "edit". Click "order confirmed" then click on any of your order items in the green and you'll be able to make your selections.
Click the link that was texted to you. Click "skip" on the menu page. You are now skipped for the week.
Go to your account page. Select he subscription you would like to pause. Click "edit". Scroll to the bottom of the page to the section "pause". Enter the date you would like to pause until.
Go to your account page. Select the subscription you would like to cancel. Click on the "plan settings" for the subscription you would like to cancel. Scroll to the bottom of the page to the section "cancel". Click "cancel subscription".
Click on the menu in the top left hand corner. Click on "your account". You will be able to view your account.
Login to your account. Next to your subscription, click "plan settings". On this page, you can edit your address, change your email, select notifications instead of text messages, and pause your account.
Oh No! We'll do our best to answer it! Please email us at firstname.lastname@example.org
If you have questions, comments, or concerns, we'd love to hear from you.